Computing Support Analyst 2

Computing Support Analyst 2 TEKBERRY•4.0 Stanford, CA Job Details $35•$38 an hour 5 days ago Benefits Dental insurance Vision insurance Qualifications Enterprise software Equipment troubleshooting Windows Computer hardware Hardware support macOS Full Job Description Computing Support Analyst 2

Pay Rate Range:

$35.00•38.00/hr (W2)

Employment Type:

Contract Duration:

05/2026 04/2027

Schedule:

Monday Friday, 8:00 AM 5:00 PM (may require occasional extended hours/on-call)

Location:

Stanford, CA 94305 (Onsite Main Campus & Redwood City)

Job Code:

1484356 Position Overview Tekberry is looking for a Computing Support Analyst 2 to support our client, Stanford University, within their University IT (UIT) Computer Resource Consulting (CRC) team. This role serves as a field technical consultant, delivering high-quality IT support and ensuring a seamless technology experience for faculty, researchers, and staff. Responsibilities Provide expert technical support via in-person, phone, email, and chat Troubleshoot hardware, software, network, and system issues (Windows & Mac) Manage and update tickets using ServiceNow Coordinate delivery and setup of IT equipment and peripherals Support infrastructure projects (network upgrades, desk setups, testing) Analyze trends and recommend improvements to IT services Maintain and contribute to internal knowledge base and documentation Collaborate with stakeholders, vendors, and internal IT teams Required Qualifications Associate s degree + 2+ years of relevant IT support experience (or equivalent) Strong experience with Windows & Mac OS environments Knowledge of networking, hardware, and enterprise software support Experience troubleshooting complex technical issues Strong communication and customer service skills Ability to work independently and in a team environment Preferred Qualifications Experience with ServiceNow or similar ticketing systems Familiarity with MDM tools (Jamf, Intune) Experience with Active Directory, SSO, MFA/Duo Knowledge of endpoint security tools (CrowdStrike, encryption tools) Certifications such as CompTIA A+, Microsoft, Apple, or ITIL Work Environment & Physical Requirements Fully onsite role (5 days/week) Frequent walking across campus to support users Occasional lifting of equipment (up to 40 lbs) Standard office and technical support environment Benefits As a W2 employee of Tekberry, you will have access to health, dental, and vision benefits, effective on the 1st of the month following your start date. #INDHP