Device Support Technician I

Device Support Technician I Sutter Health - 3.8 Tracy, CA Job Details Full-time $32.36 - $46.93 an hour 2 hours ago Qualifications Knowledge management Network installation Mobile device support Computer Science Component installation Associate's degree in computer science IT asset management Equipment installation iOS Peripheral setup Hardware maintenance Equipment troubleshooting Software installation User training (technical support) Analysis skills Project management Associate's degree in information technology Computer hardware Desktop (troubleshooting support) System testing Hardware configuration Data Security (Data management) Customer support ticket management Networking equipment (troubleshooting support) Quality control problem-solving Customer service knowledge base Equipment testing Associate's degree Peripheral hardware support Active Directory Full Job Description We are so glad you are interested in joining Sutter Health!

Organization:

SHSO-Sutter Health System Office-Valley Position Overview:

Assists in providing ticket resolution, analysis, configurations, coordination, testing, and installation of technological equipment and mobile device based hardware, software, peripherals, local area networks (LANs), and other related end user devices equipment. May assist with informal training of computer and mobile device users. Assists in the maintenance of asset control and adherence to departmental and system policy directives while maintaining the highest level of data security.

Job Description :

EDUCATION

Equivalent experience will be accepted in lieu of the required degree or diploma. Associate's in Computer Science, Information Technology, or related field

SKILLS AND KNOWLEDGE

Basic knowledge in Microsoft Windows and Apple OS/IOS operating systems. Basic knowledge of active directory and associated file systems. Basic knowledge of network topologies. Basic knowledge of quality control methods, understanding of problem identification, and resolution analysis. Technical knowledge of installing, upgrading, and maintaining end user devices in a large corporate environment and basic network troubleshooting. Basic knowledge of ITIL Foundations concepts. Adept in time management within provided guidelines. Ability to analyze information, problems, situations, practices, or procedures to identify relevant concerns and factors, including the ability to validate and submit knowledge base updates and additions. Functional understanding of project management concepts. These Principal Accountabilities, Requirements and Qualifications are not exhaustive but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

Job Shift:

Varied Schedule:

Full Time Shift Hours:

8 Days of the

Week:

Monday -

Friday, Variable Weekend Requirements:

As Needed Benefits:

Yes Unions:

No Position Status:

Non-Exempt Weekly Hours:

40

Employee Status:

Regular Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans. Pay Range is $32.36 to $46.93 / hour The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.