Tech Support Tier 1

Overview Advantage Route Inc. is seeking a motivated Tech Support Tier 1 professional to join our team. In this role, you will be responsible for troubleshooting in-house software, managing support tickets, and providing exceptional customer service. The ideal candidate is detail-oriented, customer-focused, and able to thrive in a fast-paced support environment while maintaining strong communication with both customers and internal teams. Duties Troubleshoot issues related to in-house software applications Create, update, and manage support tickets Log detailed troubleshooting steps and time entries on tickets Communicate with customers to provide updates and ensure full resolution Assist with incoming support calls and ticket routing Maintain accurate documentation of issues and resolutions Collaborate with team members to meet service goals and response times Experience Proficiency with Microsoft Word, Excel, and Outlook Minimum 1 year of experience in a customer service-related role preferred but not required Experience with HubSpot or other ticketing systems is a plus Strong technical aptitude and problem-solving skills Education Associate's degree in Computer Science or currently pursuing a Computer Science degree Other skills Ability to multitask in a fast-paced environment Strong verbal and written communication skills Self-motivated and able to work independently with minimal supervision Ability to meet individual and team performance goals Reliable attendance and punctuality Job location/Required travel This is an on-site position located in either Turlock, CA or Denver, CO. This is not a remote role. No travel is required. Wage rate/HOURS/classifcation The pay range for this position is $21-$24/hour. This is a non-exempt position. Work Environment Office-based work setting Quiet to moderate noise level Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions Benefits 401(k); tuition assistance; health, dental, vision insurance; holidays, PTO Work Environment The work environment is generally an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. About the company Advantage Route Inc. is a software development company that is the global leader in route accounting software. We are a dynamic company that is looking for team members that are self-motivated, reliable and capable of prioritizing their workload to complete duties under varied time constraints and customer demands.

Pay:

$21.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Experience:

customer service-related : 1 year (Preferred) Ability to

Commute:

Turlock, CA 95380 (Preferred)

Work Location:

In person