Desktop Support Technician

Desktop Support Technician at Insight Global Desktop Support Technician at Insight Global in Tustin, California Posted in 1 day ago.

Type:

full-time

Job Description:

This is currently a contract until September 1, 2026! Must be open to any of the following shifts: Day

• 6:30am-3pm PST Swing
• 2:30pm-11pm PST Night
• 10:30pm-7am PST Monday-Friday Saturday-Wednesday Thursday-Monday Required Skills & Experience
• 4+ years of experience in an on-site, hands-on Tier II IT Help Desk / Desktop Support / Field Services role
• 4+ years supporting a Windows enterprise environment
• 4+ years using an enterprise ticketing system
• Enterprise experience (large-scale user/device support environments)
• Active Directory experience (user account support, login troubleshooting)
• Flu shot compliance and willingness to wear a mask during flu season (as required)
• Ability to meet physical demands outlined below Nice to Have Skills & Experience
• Prior hospital/healthcare IT support experience
• ServiceNow experience

Certifications:

A+, Network+, Security+, CCNA

• Strong written and verbal communication skills; customer-service mindset Job Description The Desktop Support Technician will provide hands-on, on-site support for an Active Directory (AD) and Microsoft 365 (M365) domain migration effort.

This role is part of a Command Center / cutover support model, ensuring end users (including clinical staff) receive immediate assistance during migration waves. The technician will troubleshoot login/authentication issues, device access problems, application sign-in nuances (old vs. new credentials), and mobile device re-enrollment workflows. The ideal candidate is calm under pressure, highly customer-focused, and comfortable providing support in a hospital environment while following evolving documentation and escalation paths. Key Responsibilities

• Provide Tier II on-site desktop support during AD/M365 migration waves and command center operations
• Troubleshoot post-migration login issues (slow/failing sign-in, credential mismatches, profile/access issues)
• Support M365 access issues (Outlook, Teams, OneDrive) and application authentication problems
• Assist users with mobile device management (MDM) / phone re-enrollment as required by migration
• Perform endpoint troubleshooting (Windows OS, profiles, device connectivity, peripherals)
• Document work clearly in the ticketing system; follow triage workflows and escalation procedures
• Coordinate with internal teams for complex issues and ensure ownership through resolution
• Maintain professionalism and situational awareness while supporting clinical workflows