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Technical Support Engineer
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Mattson Technology
Union City, CA (In Person)
Full-Time
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Job Description
Technical Support Engineer at Mattson Technology Technical Support Engineer at Mattson Technology in Union City, California Posted in about 22 hours ago.
Type:
full-timeJob Description:
Company:
Mattson Technology, Inc., a 38-year Silicon Valley company, designs, manufactures, markets, and globally supports plasma and rapid thermal processing equipment to fabricate integrated circuits for the global semiconductor industry. Mattson Technology, Inc. offers processing equipment that utilizes innovative technologies to deliver advanced processing capabilities and high productivity for the fabrication of current and next-generation integrated circuits. Our equipment and technologies are used by leading memory and logic, analog /power device manufacturers worldwide. Innovations from Mattson Technology in Atomic Surface Engineering address the most critical logic and memory manufacturing challenges. In May 2016, Mattson Technology was acquired by Beijing's E-Town Capital. Our new investor's vision is that Mattson Technology, with its Silicon Valley DNA, will continue to operate as a global, market-driven technology provider serving worldwide semiconductor manufacturing customers. In July, 2025, the company successfully listed in Shanghai's STAR Exchange. As the external trade compliance environment evolves, Mattson Technology now operates independently from the parent company in product, business, and operations, serving customers outside of China. About the Role This opening is for a Technical Support Engineer position based in Fremont, California.Key Responsibilities:
- Interface with engineering department
- Participates in product review meetings
- Review of product release notes
- Plan all TS related tasks via Product Group roadmap or schedule
- Identify tool reliability needs and participate and drive reliability improvement program within the department
- Drive system data collection and provide monthly report
- Collaborate with relevant product changes, improvement, and releases including ECR and CIP
- Drive warranty costs control
- Measure cost of warranty in terms of dollar and labor hours
- Conduct regular warranty meetings and provides meeting minutes
- Initiate appropriate actions to ensure continuous improvement of tool warranty
- Collect warranty data and report metrics to management
- Work with field and Division to manage escalations for tools under warranty from beginning to end
- Involved in weekly communication and conference calls with field personnel and drives action items to closure
- Participate in CAI and CREQ review board meeting
- Coordinate CES for skills readiness and prevent installation delay
- Can represent his/her manager in customer meetings and report customer feedback.
- Identifies possible technical problems for tools
- Identifies parts list and parts usage for tools
Requirements:
- Two+ years of experience in Systems Engineering
- Bachelor's degree in an engineering field (Mechanical, Electrical, Chemical) or physical science (Physics, Chemistry)
- Advanced degree in Mechanical, Electrical, Chemical or physical science (Physics, Chemistry) preferred
- Experience optimizing a product from prototype to a reliable, manufacturable product
- Experience in the design or final test of semiconductor plasma chambers
- Hands-on engineering skills, e.