System Administrator

Hardware IMAC Support:

o Troubleshoot, diagnose and resolve the tickets which required onsite support o Coordinate within Vendor and Level 3 support team, Level 2 Backline and Service Desk teams for ticket resolution o Schedule Supported Device installation, Software and Hardware activity with End User at their convenience in order to minimize disruption o Participate in war room during major incidents o Manage any end-user service requests (e.g. desktop, mobile) which require local interaction o Support end users devices (Desktop / Laptops, Mac, Smartphones, Tablets, printers) o Collect hardware as part of user's leavers process

Asset Management :

o Maintain asset register including hardware and software o Alert Customer in case of licensing issue (Software) o Manage non-standard intervention / software installation o PC and other devices logistics Management

• Software IMAC and configuration o Resolve break-fix incidents, either by own intervention or requesting and coordinating technical service by OEM vendor o Perform Soft IMAC, Image loading where this cannot be executed remotely o Software deployment on end user devices o Deployment of mobile apps
• Meeting room support and conference room devices
• Printers & Laboratory and manufacturing devices
• Support to Organizational Events
• Customer 3rd Party Support and Co-ordination
• Perform remote troubleshooting through diagnostic techniques and pertinent questions

Salary Range:

$65,000 - $95,000 a year #LI-CM2