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Help Desk Analyst
Job
Robert Half
Vista, CA (In Person)
Full-Time
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Job Description
We are looking for a Help Desk Analyst to support end users in Vista, California through hands-on technical troubleshooting and responsive day-to-day assistance. This Long-term Contract position is ideal for someone who is comfortable working across Windows and Mac environments while supporting tools such as Microsoft 365, Google Workspace, and related hardware. The role requires a service-focused, detail-oriented individual who can explain solutions clearly and provide dependable support to team members with varying levels of technical experience.
Responsibilities:
- Provide frontline technical support for desktop, laptop, and peripheral issues in both Windows and Mac environments.
- Diagnose and resolve hardware, software, and access-related problems with a strong focus on break/fix work.
- Assist users with Microsoft 365 and Google Workspace applications, including account access and productivity tool support.
- Support Active Directory tasks such as user account assistance, password resets, and basic access troubleshooting.
- Communicate technical guidance in a clear, approachable way for employees who may have limited technical knowledge.
- Document issues, resolutions, and recurring support trends to help improve service quality and response efficiency.
- Collaborate with other IT team members to escalate complex problems and ensure timely issue resolution.