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Desktop Support Technician - Tier I

Job

Insight Global

Walnut Creek, CA (In Person)

Full-Time

Posted 3 days ago (Updated 12 hours ago) • Actively hiring

Expires 7/17/2026

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Job Description

Desktop Support Technician - Tier I at Insight Global Desktop Support Technician - Tier I at Insight Global in Walnut Creek, California Posted in about 22 hours ago.

Type:

full-time

Job Description:

MUST BE ONSITE

MONDAY -

FRIDAY :

9am-5pm

CONTRACT

6 months - possible conversion Required Skills & Experience Experience providing desktop or IT support in a fast-paced healthcare environment Strong troubleshooting skills across Windows OS, hardware, and applications Familiarity with IT service management tools (ticketing systems, asset tracking) Ability to follow standardized processes and documentation Excellent communication and customer service skills Nice to Have Skills & Experience Prior experience supporting healthcare environments (hospital/clinical settings) Experience with large-scale OS deployments (Windows 10 ? Windows 11) Exposure to working with cross-functional IT teams and escalations Job Description We are seeking a Technology Support Specialist to support a large-scale Windows 11 deployment project within a hospital and clinic environment. This role serves as a key onsite IT resource, providing hands-on support across hardware, software, and applications while ensuring a seamless upgrade experience for end users. Project & Deployment Support Assist with Windows 11 deployment, system upgrades, and application rollouts Perform device imaging, installations, upgrades, and configuration Support hardware lifecycle efforts including replacements and refreshes Technical Support Provide Tier I & Tier II support for incidents and service requests Troubleshoot and resolve hardware, software, and application issues Perform break/fix support across desktops, laptops, and peripherals