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Help Desk Analyst I
Job
Robert Half
Walnut Creek, CA (In Person)
Full-Time
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Job Description
We are looking for a Help Desk Analyst I to provide hands-on technical support for end users in Walnut Creek, California. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving everyday desktop issues, preparing equipment for deployment, and creating a reliable workstation experience in a Windows-based environment. The role supports multiple nearby sites with limited travel, while primarily working from the Walnut Creek location.
Responsibilities:
- Deliver first- and second-level technical assistance for hardware, software, and workstation-related issues.
- Diagnose common desktop problems and restore functionality for users in a timely manner.
- Replace computers and related equipment as needed to maintain business operations.
- Prepare and configure workstations for new and existing employees, including peripherals and standard desktop tools.
- Perform computer imaging and device setup to support consistent deployment standards.
- Support users across multiple local sites, with occasional travel between locations when required.
- Maintain Windows-based desktop environments and assist with routine endpoint support tasks.