Help Desk Analyst I

Description We are looking for a Help Desk Analyst I to provide hands-on technical support for end users in Walnut Creek, California. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving everyday desktop issues, preparing equipment for deployment, and creating a reliable workstation experience in a Windows-based environment. The role supports multiple nearby sites with limited travel, while primarily working from the Walnut Creek location.

Responsibilities:

Deliver first- and second-level technical assistance for hardware, software, and workstation-related issues. Diagnose common desktop problems and restore functionality for users in a timely manner. Replace computers and related equipment as needed to maintain business operations. Prepare and configure workstations for new and existing employees, including peripherals and standard desktop tools. Perform computer imaging and device setup to support consistent deployment standards. Support users across multiple local sites, with occasional travel between locations when required. Maintain Windows-based desktop environments and assist with routine endpoint support tasks. Requirements Experience providing Level 1 and Level 2 help desk or desktop support. Working knowledge of Microsoft Windows 10 in a business environment. Hands-on experience with computer imaging and desktop deployment processes. Ability to install, configure, and troubleshoot desktop hardware and peripherals. Strong problem-solving skills with a customer-focused approach to support. Comfortable traveling minimally between nearby support locations as needed. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.