Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide front-line and mid-level support in a cloud-focused Microsoft 365 environment serving clients in Aurora, Colorado. This Long-term Contract position combines user support, Microsoft 365 administration, and direct client interaction, with a strong emphasis on resolving access, collaboration, and device-related issues. The role will also contribute to initiatives involving tenant consolidation, branding updates, and domain-related changes while maintaining a secure and responsive end-user experience.

Responsibilities:

• Deliver Tier I and Tier II support for Microsoft 365 users by resolving issues related to email, Teams, Outlook, access, and general productivity tools.
• Investigate and correct problems affecting Windows 11 desktops and laptops, especially when cloud applications or identity settings influence performance and connectivity.
• Assist with Microsoft 365 tenant integration efforts by preparing configurations, performing setup tasks, validating functionality, and supporting rollout readiness.
• Manage device configuration activities and help address identity and authentication issues within Entra ID and related access systems.
• Communicate clearly with employees and leadership regarding planned Microsoft 365 updates, branding changes, domain impacts, and user access considerations.
• Apply established security procedures when processing access adjustments, account changes, and deactivation requests to ensure compliance with approval standards.
• Handle day-to-day break/fix support in a primarily cloud-based environment, focusing on efficient issue resolution with limited dependence on physical hardware support.
• Partner with stakeholders and end users to explain technical changes in a business-friendly manner and maintain a high level of customer service.
• Support operational improvements by identifying recurring issues and contributing to a more stable and secure Microsoft ecosystem.