IT Support/Entry-Level Help Desk

We are looking for an entry-level IT support specialist to join a team and assist with daily hardware and help desk operations. This Long-term Contract position is ideal for someone who is organized, responsive, and comfortable handling a high volume of support activity while preparing equipment for end users. The role focuses on device setup, inventory coordination, ticket management, and general technical assistance in a corporate environment.

Responsibilities:

• Prepare laptops and other hardware for user deployment by completing setup, configuration, and staging tasks accurately.
• Track incoming, outgoing, and retired equipment to maintain organized and up-to-date inventory records.
• Provide first-level help desk support by responding to user issues and working through assigned service tickets.
• Manage a steady workload of open requests while prioritizing tasks and maintaining consistent follow-through.
• Support hardware lifecycle activities, including deployment readiness and proper retirement or disposal of outdated devices.
• Assist with basic troubleshooting for end-user technology issues related to hardware, configurations, and workplace connectivity.
• Follow established instructions and documentation carefully to reduce errors and ensure reliable support delivery.