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Help Desk Analyst
Job
Discovery
Brighton, CO (In Person)
$56,399 Salary, Full-Time
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Job Description
Job Summary We are seeking a dedicated and knowledgeable Help Desk Analyst to join our IT support team. The ideal candidate will be responsible for providing exceptional technical support to end-users, troubleshooting software and hardware issues, and maintaining the overall IT infrastructure. This role requires a strong understanding of network administration, VPN configurations, and various IT tools to ensure efficient operations within the organization. Responsibilities Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person. Troubleshoot and resolve VPN connectivity issues to ensure secure remote access for users. Manage user accounts and permissions through Active Directory, ensuring compliance with security policies. Perform software troubleshooting to identify and resolve application-related problems. Implement Group Policy Objects (GPO) as needed to enforce security settings across the network. Document all support activities in the ticketing system to maintain accurate records of issues and resolutions. Collaborate with other IT team members to enhance overall IT infrastructure reliability. Qualifications First Call Resolution for