Level 2 IT Support Technician - In House/Field

Job Summary We are seeking a dynamic and skilled Level 2 IT Support Technician to join our in-house and field service team. Someone who thrives on solving complex technical problems and supporting clients in real-world environments. This role is ideal for a proactive technician who is comfortable working independently, mentoring others, and serving as an escalation point for advanced desktop, network, and user issues. As a Level 2 Technician, you will handle both in-house bench work and on-site client support, collaborate closely with other technicians, and play an active role in improving documentation, processes, and overall service quality. Key ResponsibilitiesBench & Advanced Support

• Diagnose and resolve moderate to advanced hardware and software issues on desktops and laptops.
• Perform complex repairs, system rebuilds, upgrades, and peripheral integrations.
• Identify recurring issues and recommend long-term solutions.
• Perform testing and quality assurance before returning systems.
• Document work, parts used, and time spent in the ticketing system.
• Provide elevated support via phone, email, and in person.
• Maintain an organized and professional workspace. Field & Client-Facing Support
• Travel to client sites to resolve advanced workstation and network issues.
• Install and support workstations, printers, peripherals, and basic network equipment.
• Serve as a trusted technical resource for clients.
• Document on-site activities, solutions, and client interactions.
• Represent NetForce professionally at all client locations. Documentation & Process Improvement
• Maintain detailed ticket documentation and resolutions.
• Update and contribute to internal knowledge base articles and user guides.
• Provide feedback on tools, workflows, and process improvements. Team Leadership & Collaboration
• Serve as an escalation point for Level 1 technicians.
• Share best practices and troubleshooting techniques.
• Support onboarding and skill development of newer technicians.
• Promote a collaborative and accountable team environment. Experience & Skills
• 2+ years of hands-on IT support or Help Desk experience preferred.
• Strong experience supporting Windows operating systems and business applications.
• Ability to troubleshoot beyond scripted solutions.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Professional, client-focused mindset. What We Offer
• Competitive pay based on experience and skill level.
• Performance-based bonuses.
• Paid Time Off.
• Employee discounts.

Clear growth opportunities into higher-level roles

Pay:

$20.00 - $25.00 per hour

Benefits:

Opportunities for advancement Paid time off Professional development assistance

Experience:

work: 2 years (Required)

License/Certification:

drivers license (Preferred)

Work Location:

In person