Desktop Support

Desktop Support Prospect Infosys Inc Denver, CO Job Details $30 - $40 an hour 1 hour ago Qualifications IT asset management Software deployment Equipment troubleshooting Software installation Cataloging Computer hardware Hardware support Customer support ticket management ServiceNow Entry level

Full Job Description Job Title:

Desktop Support Technician Location:

Denver CO Duration:

Long Term Rate:

$40/hr. on 1099

Responsibilities:

The Service Provider will provide and maintain the following duties and responsibilities:

Imaging and Deployment of Computers:

Preparing desk-facing devices (including but not limited to laptops, desktops, phones, and printers) using standard methods. Also, the installation of software, drivers, and updates before deploying the device to the intended user.

Device Surplus:

Breaking down and removing hard drives from out-of-warranty or disabled devices, cataloging them, and transporting them to their location of destruction.

Asset Management:

Maintaining accurate information within asset management systems or all desk facing devices (including but not limited to laptops, desktops, phones, and printers) Incident Ticket Completion Providing customers with break-fix tier one and two troubleshooting support to be tracked within the Service Now ticketing system. These tickets will be completed within the SLA time limit.

Task Ticket Completion:

Provide customers with tier one and two serviceable action items including software installation, device setup, device transportation/removal, shipping, and other non-break-fix action items. These tickets will be completed within the SLA time limit and kept up to date with notes at minimum once per week until resolved.

Multi Agency Assistance:

Vulnerability remediation Office move support Peripheral support: Monitors, docks, printers, headsets,etc. Onboarding and offboarding End User support

Meeting Attendance:

Attend project update and status alignment meetings.