Desktop Support Engineer

Desktop Support Engineer City Light & Power, Inc - 3.2 Denver, CO Job Details Full-time $70,000 - $85,000 a year 5 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Life insurance Qualifications Driver's License Full Job Description Desktop Support Engineer We are seeking a highly skilled Desktop Support Engineer to provides advanced Tier 2 technical support to employees, ensuring reliable operation of desktop systems, mobile devices, and collaboration tools. This role serves as a key escalation point for complex technical issues while delivering a high level of customer service and contributing to continuous improvement of IT support operations. The ideal candidate is a proactive IT professional with strong troubleshooting skills and a customer-first mindset. They can work independently, handle escalations, and support a fast-paced environment while maintaining a positive user experience. City Light & Power has been recognized by The Denver Post as one of the top workplaces for 2026!

Duties and Responsibilities:

Provide Tier 2 technical support for hardware, software, operating systems, and enterprise applications. Troubleshoot issues across Windows/macOS systems, Microsoft 365, VPN/remote access, mobile devices, and peripherals. Serve as an escalation point for complex technical incidents and service requests. Configure, deploy, and maintain desktops, laptops, and mobile devices. Manage user accounts, permissions, and access within Active Directory and related systems. Support endpoint imaging, patching, software deployment, and asset lifecycle management. Maintain accurate inventory and asset tracking for IT equipment. Deliver responsive, high-quality customer support to onsite, remote, and hybrid employees. Document troubleshooting steps, resolutions, and knowledge base articles. Monitor ticket queues and ensure SLAs are consistently met. Partner with infrastructure, cybersecurity, and application teams on cross-functional issues. Identify recurring issues and recommend process or automation improvements. Support IT projects such as hardware refreshes, office moves, and system rollouts. Participate in after-hours support or on-call rotation as needed. Other duties as assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Skills, Knowledge, Qualifications, & Experience:

4+ years of experience in desktop support, IT help desk, or end-user support environments; experience supporting executive or VIP users is a plus. Associate's or Bachelor's degree in IT, Computer Science, or equivalent experience preferred. Strong experience supporting Windows 10/11, Microsoft 365, Active Directory, and endpoint management tools. Certifications (CompTIA A+, Network+, Microsoft, ITIL) and Experience with Intune/Microsoft Endpoint Manager, Azure AD (Entra ID), ITSM tools (e.g., ConnectWise), and collaboration platforms a plus. Experience troubleshooting hardware, software, networking, and user access issues. Working knowledge of TCP/IP networking, VPN connectivity, MFA solutions, and endpoint security tools (e.g., EDR/AV). Strong communication, customer service, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment.

Other Requirements:

Able to work in the US without sponsorship. Willing and able to travel overnight occasionally Able to obtain Military Base Access Security Clearance. A valid driver's license with a record that meets the CLP Fleet Policy.

Benefits & Compensation:

We offer an excellent benefits package that includes medical insurance, dental insurance, life insurance, 401k with company contribution, paid time off and paid holidays.

Salary range:

$70,000-$85,000/year based on experience, plus eligible to participate in Short Term Incentive Plan. We reserve the right to pay more or less than the posted salary range based on factors unrelated to sex. To learn more, visit our website: www.clpinc.com We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.