Help Desk Tier 2 Mac Windows

Help Desk Tier 2 Mac Windows Sharp Solutions Inc - 1.8 Denver, CO Job Details Full-time $42,000 - $48,000 a year 1 hour ago Qualifications Equipment service recordkeeping Desktop computer repair Mobile device support IT user and group management Technical documentation Laptop (troubleshooting support) iOS Operating system updates Printer (troubleshooting support) Software installation Analysis skills Patch management Computer hardware Desktop (troubleshooting support) Computer management Hardware configuration Resolving technical support tickets Operating system security macOS administration Trade school Technical customer support for office equipment Productivity software 1 year Communication skills Peripheral hardware support CompTIA A+ Entry level Operating system installation Office equipment system installation Full Job Description Join our team supporting USGS Service Desk!

JOB RESPONSIBILITIES

Deliver on-site deskside support at the Denver, CO location. Provide hardware and software support for Windows and Mac desktops and laptops. Configure, test, and install printers, scanners, and network copier/printers. Install and configure laptops and PCs using standardized computer images. Support users with file share access and permissions-related issues. Track, log, and report all service requests accurately. Perform security vulnerability patching and remediation. Provide conference room/AV support as needed. Ensure the latest approved BIOS updates and system patches are applied to PCs and laptops. Carry out additional duties as assigned.

SkillsExperience:

1-2 years of related experience. Six months of experience with a vocational technical school certificate (CompTIA A+ or Apple Support) preferred. Excellent problem-solving skills. Knowledge of Windows operating systems. Strong experience supporting iOS and macOS. Working knowledge of Microsoft Office Suite. Experience in managing Active Directory, including users, groups, and computers. Excellent documentation, collaboration, and communication skills, both written and verbal. Strong analytical skills and a creative, self-starting approach. Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner. SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.