IT Support for Charter Schools

IT Support for Charter Schools Abstract Insights, LLC Denver, CO Job Details Full-time $50,000

• $65,000 a year 1 hour ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Qualifications Customer communication Software troubleshooting Windows Microsoft Office Driver's License Bachelor's degree Driving Desktop (troubleshooting support) Computer management Customer support ticket management DNS macOS Desktop administration Active Directory Ticketing system technical support Help desk Full Job Description This position is responsible for managing the day-to-day support tickets generated by or for our clients.

The candidate works in the field (remotely as well) to facilitate user needs and troubleshoot issues. The successful candidate is a highly motivated, who has excellent interpersonal communication skills, communicate highly technical information to both technical and non-technical users and a commitment to delivering the highest level of customer service.

Technical understanding:

Troubleshooting

• desktops, printers, phones, doc cameras, interactive projectors Anti-Virus
• device management, prevention, detection and removal Networking
• servers, switches, routers, wireless access point Network Services
• DNS, Active Directory, DHCP, Firewall rules, routing, SNMP Hosted Services
• G Suite (admin and chrome management) , Office 365 (Azure) Configure
• Windows 10, OSX, Chromebooks Day-to-day support: Routine Site Visit
• Driving, Monday
• Thursday 2 site visits per day at revolving clients Site Ticketing
• Ticket review, prioritizing, creating or updating Troubleshooting
• inception to resolution, escalating tickets as needed Documentation
• Maintain documentation, knowledgebase and best practice guides Equipment
• Boxing, unboxing, lifting equipment (up to ~50lbs) Must Haves Divers License and reliable car.

This job is 100% mobile and work directly from their home office Demonstrated problem-solving and solution development skills and the ability to explain problems and propose solutions to both technical and non-technical clients Previous Help Desk and ticketing system experience is required; this is not a novice position A+ and/or Network+ certification or relative experience is highly preferred What we offer: Health and Dental 401K with company contribution Site to site mileage Paid Vacation & Holiday Lighter schedule with school calendars (fall, winter and spring break) Candidates selected for interview will be required to undergo criminal background checks and may be required to complete a drug screen in accordance with Federal and State Law. Offers of Employment are contingent on a successful background check. First 3 months are trial employment with performance review.

Job Type:

Full-time Pay:

$50,000.00

• $65,000.

00 per year

Benefits:

401(k) Health insurance Paid time off Application Question(s): The work requires daily travel from client to client. Do you have reliable transportation?

Education:

Bachelor's (Preferred)

Experience:

Mac OS and i

OS:

1 year (Preferred)

Windows OS and Server:

2 years (Required)

Troubleshooting:

4 years (Required)

License/Certification:

Driver's License (Required) CompTIA Network+ level studies (Preferred) Ability to

Commute:

Denver, CO 80250 (Required)

Work Location:

In person