IT Support Technician

We are looking for a dynamic, energetic Information Technology (IT) professional who would like to continue their professional growth in a people-oriented organization. We offer the opportunity to work in a fast pace, family-owned organization with a highly collaborative, industry-leading team. This position is an opportunity for the right person to be part of a growing and evolving team. Who are we? Locally owned McDonald's franchise in the Denver Metro Area with career opportunities for creative, dynamic, enthusiastic customer focused driven individuals seeking a rewarding and fun opportunity. We do things differently at GJ Mac, its written in our Vision and Mission statement. As a people centric organization, we offer an environment with continued competitive wages, development opportunities across our organization and so much more. Come check us out, we are excited to discuss how your skill set, and talent is valuable at GJ Mac and why we have the right role for you.

Job Title:

IT Support Technician Job Purpose:

As a vital member of the IT Support team, you will provide technology support to users within the organization which consists of 16 locations in the Denver metro area. You are joining a fast-paced team that delivers and enable employees with the tools they need to be successful. The role is responsible for providing job site support, direct resolution and assist with the management of computers, hardware, and software. Essential Duties and Responsibilities include the following but are not limited to: Install, configure, maintain, support, repair, and dispose computer hardware, software, printers, desk phones, mobile devices, and similar peripherals. Response to service issues, requests, and tasks based on priorities. Comprehend policies, standards, and follow procedures such as incident, service request, change, asset management, etc. Provide inputs to management team on improving them. Communicate upgrades to management team, and ensure managers know what to expect on the night of, or morning of an upgrade. Communicate Equipment issues on a timely basis Complete basic trouble shooting of checking connections and rebooting. Complete Technology Travel Paths and/or complete the DT Technology Walk-Thru monthly. Ensure Tablets, or other devices are Whitelisted, for easy access. Replace equipment and re-image equipment as needed or to replenish organizations swap pool. Review Atos calls monthly, and coach accordingly to avoid procedural or unnecessary calls. Utilize

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software to do so. Utilize MOST and RRM to check and maintain the health of restaurant devices. Work with organization leadership on the reinvestment plans for technology within the organization. Drive the successful delivery of projects in alignment with the business strategy by connecting processes, project planning and l analysis to support successful and timely cross-functional execution. Lead the intake process and ensure project requests are analyzed and communicated to appropriate stakeholders. Facilitate the resolution of conflicts among project team and/or project stakeholders. May require lifting or carrying equipment up to 30 lbs. Education and Experience Bachelor's degree in computer science, or MIS or related field of study or equivalent experience in IT / Hardware support / project management. Minimum 1-2 years' experience in providing IT support or similar technical support services to users in a fast pace and dynamic environment. Required Knowledge, Skills and Abilities (KSA's) Excellent written and verbal communications. Possess a professional attitude and work ethic in addition to being well organized and efficient. Ability to deal with unforeseen situations and come up with logical solutions to these problems. Excellent hands-on IT technical knowledge in Windows, Mac, G-Suite, Microsoft Office products, anti-malware, network, VPN, etc. Skills & Attributes, Must possess strong interpersonal, organizational, customer service, communications, technical, research, analytical and trouble shooting skills. Must be self-motivated, resourceful and have a strong work ethic. Ability to work individually and as part of a team. Technical expertise. Working Conditions Fast food restaurant environment with regulated temperature. Position will require an ability to sit, talk or hear for frequently long periods of time. Bend and reach with hands and arms. Daily lifting and/or ability to move up to 10 pounds and infrequently up to 50 pounds. Manual dexterity and coordination are required to perform the work using a personal computer and various software programs, calculator, phone, copy and fax machines and other related tools and equipment. Personal Protective Equipment usage where required. Benefits We are excited to offer our valued employees: Competitive wage program Earn your degree for free• Eligible for bonus Paid time off and Holidays 401k program with immediate vesting Health Dental Vision Basic Life Insurance Tuition Reimbursement Program Meal discounts

Job Type:

Full-time Pay:

$85,000.00 - $90,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Paid time off Professional development assistance Retirement plan Tuition reimbursement Vision insurance

Experience:

Help desk: 1 year (Preferred)

Windows:

1 year (Preferred)

Work Location:

On the road