IT Support Technician

Role:

IT Support Technician

Duration:

6 months

Location:

Denver, CO IT Support Technician - Windows 11 Deployment, Migration, Support The IT Support Team is the first point of contact for team members in need of IT services or support. The principal goal of the team is to provide excellent support by troubleshooting issues, fulfilling requests, and providing technical guidance at the first point of contact. This may involve direct interaction via in person, phone, or chat, responding to inquiries via email or the end user portal, or interacting with users through screen sharing and other virtual means. We are seeking a skilled and experienced contractor for 6-month engagement on our Windows 11 deployment. The primary responsibility of this role is to support the deployment of Windows 11 on new devices and manage the upgrade from Windows 10 to Windows 11 on existing devices. The contractor will also provide post-migration support to end users, addressing any issues or questions that arise. Your Day to

Day:

Respond to incoming requests (e.g., emails, dashboard alerts, text, chat, phone, or in person) and accurately identify, diagnose, prioritize, resolve/escalate the tickets within established SLA standards. Enter/update technical problems, causes, status, and solutions within the ITSM software. Assist in the deployment of Windows 11 on new devices. Manage the migration process from Windows 10 to Windows 11 on existing devices. Provide technical support to end users during and after the migration process. Troubleshoot and resolve any issues related to the deployment and migration. Offer guidance and answer questions from end users regarding Windows 11 features and functionalities. Collaborate with the tech support team to ensure a smooth transition and minimal disruption to end users. Create and maintain documentation for standard Technical Support policies, procedures, and practices. Develop how-to documentation, training material, and FAQs for •' team members (end users). Work effectively in a team environment to provide support to our end users with a positive customer service attitude.

Essential Skills and Experience:

Experience providing excellent customer service Highly self-motivated and directed with keen attention to detail 1 years' experience in technical support Be tech savvy and able to learn new technology quickly Exhibit a strong work ethic and responsible behavior and must maintain the confidentiality of information at all times Proven experience in deploying and migrating Windows operating systems, particularly Windows 10 and Windows 11. Strong knowledge of Windows 11 features, settings, and troubleshooting techniques. Familiarity with O365 and standard software suites. Familiarity with Microsoft Admin Portals (Exchange, O365, Azure, etc.) Experience with device endpoint management, including configuring, testing, and deploying machines using Autopilot/Intune or similar tools Knowledge of SCCM or other endpoint management tools Understanding of Active Directory (group policy management, Sites and Services, Users and Groups) Excellent interpersonal skills with both technical and non-technical personnel. Good to

Have:

Experience in large organizations with enterprise-level deployments and migrations. Knowledge of scripting and automation tools to streamline the deployment and migration process. Experience with ServiceNow or similar ITSM software Experience with project management, change management, and basic ITIL principles Bachelor's degree in computer science or a related field Other Considerations Conditions include working inside, occasionally working around machines with moving parts/objects, and occasionally lifting devices or boxes weighing up to 50 pounds. Why TalentBurst? At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth. Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships. We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options. TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.