Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Help Desk Technician
Job
Robert Half
Durango, CO (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
46
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for employees in Durango, Colorado. This Long-term Contract position is centered on handling daily support requests, resolving common desktop and user issues, and delivering responsive service in a fast-moving manufacturing setting. The role supports both onsite and remote users while helping maintain stable access to business systems, devices, and collaboration tools.
Onsite /Local is preferred, although remote may be possible based on experience.
Onsite /Local is preferred, although remote may be possible based on experience.
Responsibilities:
- Oversee the incoming support queue, assess request urgency, and ensure tickets are addressed within expected timeframes.
- Deliver first-level assistance for desktops, laptops, and end-user technology, resolving routine technical problems efficiently.
- Investigate and fix issues involving Windows systems, Microsoft 365 applications, printers, peripherals, and basic network connectivity.
- Assist employees with account access needs, including password changes, user provisioning support, and directory-related tasks.
- Provide technical help to remote staff through approved remote assistance tools and virtual support methods.
- Record troubleshooting steps, outcomes, and follow-up actions clearly within the ticketing platform.
- Escalate incidents that require advanced troubleshooting or administrative access to senior IT team members.
- Maintain a thorough, service-oriented approach when communicating with internal users across a range of technical skill levels.