Desktop Support Technician

Job Title:

Desktop Support Technician (Level 2)

Location:

Fort Morgan, CO 80701

Pay Range:

$(20.00 - 21.00)/hr on W2 all-inclusive without benefits

Duration:

06+

Months Key Responsibilities:

Provide Level 2 desktop support for escalated tickets Deliver onsite (deskside) and remote support to end users Troubleshoot and resolve hardware and software issues Perform PC imaging, deployment, and configuration Support Windows desktops/laptops and perform break/fix repairs Work with Active Directory (user creation, deletion, password resets) Use SCCM for imaging, patching, and software deployments Manage and update tickets using Remedy / ServiceNow Maintain inventory of IT assets and track repairs/replacements Provide hands & feet support for infrastructure teams (network, servers, etc.) Coordinate with OEM vendors for warranty repairs Ensure SLA adherence and timely issue resolution Communicate effectively with end users and internal teams Travel to nearby locations as needed (mileage reimbursement applicable)

Required Skills & Experience:

3+ years of Desktop Support / IT Support experience Strong experience with Windows OS troubleshooting Hands-on experience with Active Directory Experience with SCCM (imaging, deployments, updates) Experience with ticketing tools (Remedy / ServiceNow preferred) Experience in corporate or manufacturing environment Strong troubleshooting and problem-solving skills Excellent communication and customer service skills

Pay:

$20.00 - $21.00 per hour

Work Location:

In person