Technical Support/Desk Engineer

Job

Infoyogi LLC

Longmont, CO (In Person)

Full-Time

Posted 1 day ago (Updated 10 hours ago) • Actively hiring

Expires 6/28/2026

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Job Description

Technical Support-Req#842-1

Location:

Longmont, CO, On-Site & Contract Role Overview Our team is looking for a student with an interest in technology who works well in a customer-facing role. The ideal candidate can patiently take the time to understand an issue properly document it and can comfortably navigate a PC to perform basic troubleshooting. What You ll Be Doing Technical Support & Hardware Management Providing first-level triage and technical support to employees through tickets and in-person at the AMD Geek Street support desk. Assisting the IT team with system provisioning and device refresh/replacements. Helping to set up devices or mobile accessories. Maintaining physical and virtual asset stockrooms. Workflow & Documentation Analyzing technician (peer) workflows to identify areas of improvement and optimization. Identifying technician workflows which do not have supporting process documentation. Writing clear documentation and taking detailed notes to capture problems correctly. Ensuring that requests are being prioritized and closed in a timely manner. Collaboration & Compliance Communicating status updates with internal clients. Working alongside a senior IT technician who can assist you with any escalations and provide guidance to advance your knowledge of IT support. Engaging in knowledge-sharing sessions and training to enhance technical skills. Learning and adhering to company policies and procedures regarding IT security and data privacy.

Preferred Qualifications Troubleshooting:

Basic understanding of Windows troubleshooting.

OS Familiarity:

Comfort with Android/iOS. A general understanding of MacOS would be helpful but is not required.

Soft Skills:

Customer-oriented mindset, patience, and a customer-focused attitude to help non-technical users.

Communication:

Good communication skills, both verbal and written, for assisting users and documenting issues.

Teamwork:

Ability to work in a team and learn from others.

Education:

Students pursuing a degree related to technology-such as Management Information Systems (MIS), Business Technology Management, or Information Technology-are ideal, but this is not strictly required. What Would Set You Apart PowerShell or command line (CLI) familiarity. CompTIA A+ certification. Familiarity with networking concepts (DNS, LAN, WAN).