IT Support Engineer

IT Support Engineer Computer Crews - 4.0 Westminster, CO Job Details Full-time $70,000 - $90,000 a year 14 hours ago Benefits Health savings account Paid holidays Dental insurance Paid time off Vision insurance 401(k) matching Flexible schedule Qualifications Customer communication Full Job Description Tier 2 MSP Engineer | $70,000-$90,000 | Denver, CO Computer Crews is a growing managed services provider (MSP) delivering reliable, high-quality IT support and strategic solutions to businesses throughout the region. Our team is passionate about technology, customer service, and helping clients operate securely and efficiently. We are seeking a skilled and customer-focused Tier 2 MSP Engineer to join our team. This role is responsible for handling escalated support requests, troubleshooting complex technical issues, and maintaining client environments across a variety of platforms. The ideal candidate has strong technical depth, thrives in a fast-paced MSP environment, and enjoys working directly with clients to deliver exceptional service.

Key Responsibilities:

Provide advanced Tier 2 technical support for client environments Diagnose and resolve complex issues across workstations, servers, and networks Support and maintain Microsoft environments including Windows Server, Active Directory, and Microsoft Entra ID Manage networking components including firewalls, VPNs, switching, DNS, and DHCP Perform system updates, patching, and preventative maintenance Collaborate with Tier 1 technicians to resolve escalated issues and provide mentorship Document work thoroughly in the ticketing system and maintain accurate client records Assist with onboarding, infrastructure upgrades, and IT projects Follow security best practices and help ensure client environments remain compliant and secure Deliver clear and professional communication to clients and internal teams Must live in or commute to Denver, CO and surrounding cities

Qualifications:

3-5+ years of IT support experience, preferably in an MSP environment Strong experience with Microsoft Windows and Windows Server Experience with Active Directory and Microsoft Entra ID Knowledge of core networking - TCP/IP, DNS, DHCP, VPN Experience with VMware or Hyper-V Exposure to Azure or AWS is a plus Strong troubleshooting and communication skills Experience with MSP tools including RMM, PSA, and ticketing systems preferred Knowledge of cybersecurity tools and practices preferred Familiarity with backup and disaster recovery solutions preferred

CMMC, ISO

27001, HIPAA, or PCI experience preferred

Compensation and Benefits:

$70,000-$90,000 annually Flexible work schedule with remote options Health, Dental, and Vision Insurance Paid Time Off and Holidays 401(k) match and HSA match Training and certification support