IT Field Service Technician

We are looking for an IT Field Service Technician to deliver hands-on technical support for clients across East Hartford, Connecticut and the surrounding area. This position is ideal for someone who enjoys working directly with users, resolving a wide range of infrastructure and desktop issues, and maintaining a high standard of service in the field. The role combines on-site troubleshooting, system setup, and clear documentation to help keep client environments stable, secure, and efficient.

Responsibilities:

• Travel to customer sites within the local service area to diagnose and resolve technical issues on-site.
• Deploy, configure, and support Windows-based computers, including both hardware components and installed applications.
• Install and troubleshoot networking equipment such as switches, routers, firewalls, wireless systems, printers, and related peripherals.
• Investigate and resolve server-side problems involving Windows Server environments, Active Directory, and connected services.
• Maintain accurate service records, update support tickets, and communicate progress to clients using service management and documentation tools.
• Participate in an after-hours support rotation several times per year to assist with urgent client needs outside standard business hours.
• Provide general technical assistance as needed and contribute to additional field service tasks assigned by leadership.