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IT Field Service Technician

Job

Robert Half

East Hartford, CT (In Person)

Full-Time

Posted 4 days ago (Updated 2 days ago) • Actively hiring

Expires 6/21/2026

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Job Description

We are looking for an IT Field Service Technician to deliver hands-on technical support for clients across East Hartford, Connecticut and the surrounding area. This position is ideal for someone who enjoys working directly with users, resolving a wide range of infrastructure and desktop issues, and maintaining a high standard of service in the field. The role combines on-site troubleshooting, system setup, and clear documentation to help keep client environments stable, secure, and efficient.
Responsibilities:
  • Travel to customer sites within the local service area to diagnose and resolve technical issues on-site.
  • Deploy, configure, and support Windows-based computers, including both hardware components and installed applications.
  • Install and troubleshoot networking equipment such as switches, routers, firewalls, wireless systems, printers, and related peripherals.
  • Investigate and resolve server-side problems involving Windows Server environments, Active Directory, and connected services.
  • Maintain accurate service records, update support tickets, and communicate progress to clients using service management and documentation tools.
  • Participate in an after-hours support rotation several times per year to assist with urgent client needs outside standard business hours.
  • Provide general technical assistance as needed and contribute to additional field service tasks assigned by leadership.

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