Job Description
Field Support Technician at American Cybersystems, Inc. Field Support Technician at American Cybersystems, Inc. in Hartford, Connecticut Posted in about 7 hours ago. $25.00 - $27.00 per hour
Job Description:
A client of Innova Solutions is immediately hiring a Field Support Technician Position type: Fulltime - Contract role Duration:
6 Months Location:
Connecticut As a Field Support Technician, you will: Responsible for overseeing daily installations, delivery, and deployment of technical resources. Responsible for maintaining a strong service-oriented environment focused on problem prediction, detection, and resolution. Responsible for documenting issues, creating action plans, ensuring follow-up, and escalating when necessary. Responsible for planning and tracking projects, allocating resources, and delegating tasks. Responsible for installing and servicing low-voltage cabling (Cat3, Cat5, Cat5e, Cat6, fiber optic). Responsible for diagnosing and repairing cabling infrastructure systems. Responsible for physically installing, configuring, and testing switches, routers, firewalls, and other assets. Responsible for completing complex Move, Add, Change requests within service levels. Responsible for providing break-fix services for network infrastructure. Responsible for installing and maintaining wireless routers, antennas, and related infrastructure. Responsible for performing routine checks, clean-ups, and optimization of network closets. Responsible for responding to urgent client concerns during or after hours. Responsible for completing reports on billing, payroll, work orders, and SLAs. Responsible for coordinating with project managers, Smart Hands, and other support teams. The ideal candidate will have:
Driver's license and reliable vehicle (able to carry a 6-foot ladder). Smartphone for email and ticketing system access. Basic tools:
Cabling and technician tools. Office 365 knowledge: Word, Excel, email usage. Cable testers, fiber testers, communications closets. Safely lift heavy objects. Cable patching, 66/110 Block cross-connect, IP phones. Explain technical issues clearly to customers. Experience:
5 years in data communications. Education:
High school diploma or equivalent. Preferred Skills & Qualifications Cisco knowledge: Phones, switches, routers. Networking expertise:
Local and wide area networking. Ability to interpret customer issues and facilitate resolutions. Strong ability to interface between associates and management. Qualified candidates should APPLY NOW
for immediate consideration! This position is only open to applicants who can be engaged on a W-2 basis. Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you! Gulshan (678)-310-1270/ (210) 461-5268 [email protected] PAY RANGE AND BENEFITS
Pay Range•: Between $25 - $27 per hour •Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits:
Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS
Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions:
Named One of America's Best Employers for New Grads by Forbes (2024 Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025) One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024) One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics) Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023) One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024) AWS Advanced Tier Services Partner with 100+ certifications Website :
https://www.innovasolutions.com/ Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https:
//innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral. Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Innova Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - innovasolutions.
