IT Support / Printer Support

Job Title:

Print Management First Responder (IT Support / Printer Support)

Location:

Hartford, CT 06106

Duration:

3 months+ ext

Pay Rate:

$23.00/hour

Schedule:

Monday-Friday, 8:00 AM - 5:00 PM (45 hours/week)

Work Environment:

OnsiteParking:

Provided onsite Position Overview The ideal candidate will have prior IT Help Desk, desktop support, or technical support experience and be comfortable working in a fast-paced customer-facing environment. Key Responsibilities Provide daily support for networked and workstation printers. Respond to customer service requests and resolve issues promptly and professionally. Troubleshoot printer malfunctions, paper jams, connectivity issues, and hardware-related problems. Escalate complex technical issues to senior technicians when necessary. Keep customers informed on the status and resolution of service requests. Document service calls, troubleshooting steps, and resolutions accurately. Support printer installations, replacements, and hardware deployments. Deliver toner and printer consumables as needed. Manage onsite printer parts and consumables inventory. Track and report printer meter readings and fleet performance data. Maintain printer fleet databases and support tools. Assist with printer procurement and hot-swap inventory management. Required Qualifications High School Diploma or equivalent. Previous IT Help Desk, Desktop Support, Technical Support, or Hardware Support experience. Strong troubleshooting and problem-solving skills. Excellent customer service and communication abilities. Basic PC skills and technical aptitude. Ability to document incidents and provide detailed troubleshooting information. Ability to lift up to 50 lbs for printer installations and equipment movement. Preferred Qualifications Experience supporting printers, copiers, or multifunction devices. HP or other printer-related technical certifications. Experience in healthcare, enterprise, or corporate environments. Physical Requirements Ability to stand, walk, bend, reach, and lift equipment as needed. Capability to move and install printer hardware weighing up to 50 lbs. Comfortable working throughout a hospital environment. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https:

//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.