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IT Support Specialist
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Platinum Point Inc
Hartford, CT (In Person)
$63,253 Salary, Full-Time
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Job Description
IT Support Specialist Platinum Point Inc Hartford, CT Job Details Full-time $28.61 - $32.21 an hour 1 day ago Benefits Professional development assistance Qualifications Desktop computer repair Mobile device support Linux support Software deployment Enterprise software Laptop (troubleshooting support) Hardware maintenance Equipment troubleshooting Computer hardware Desktop (troubleshooting support) Computer management Networking equipment (troubleshooting support) Organizational skills ServiceNow Hardware management Productivity software Telecommunications data network configuration Peripheral hardware support Mobile devices Full Job Description Overview Join our dynamic team as an IT Support Specialist and become the backbone of our technology operations! In this energetic role, you will provide essential technical support to ensure seamless computer and network functionality across our organization. Your expertise will help troubleshoot software issues, manage hardware assets, and maintain our IT infrastructure, empowering teams to work efficiently and confidently. This position offers a fantastic opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily business operations. Responsibilities Deliver prompt and effective technical support to end-users via help desk tickets, phone, or in-person interactions, ensuring issues are resolved swiftly and professionally. Troubleshoot and resolve software problems related to operating systems (Windows, macOS, Linux), applications (Microsoft Office), and specialized enterprise software like BMC Remedy, ServiceNow, Jira, and SCCM. Manage computer hardware including desktops, laptops, mobile devices, printers, and peripherals, ensuring all equipment functions optimally. Maintain and support computer networks by configuring and troubleshooting LAN (Local Area Network), WAN (Wide Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and network security tools such as Meraki. Administer user accounts and permissions using Active Directory, GPO (Group Policy Objects), and other directory services to ensure secure access control. Support IT infrastructure components including Windows Server environments, Linux servers, and network devices like switches and routers. Assist with the deployment of updates and patches using tools like SCCM while ensuring compliance with security standards. Collaborate with cross-functional teams to analyze system performance issues and implement solutions that enhance operational efficiency. Document all support activities accurately in ticketing systems such as ServiceNow or Jira for tracking and reporting purposes. Requirements Proven experience providing technical support in a corporate or enterprise environment with a strong understanding of desktop support procedures. Solid knowledge of operating systems including Windows (Windows 10/11, Windows Server), macOS, and Linux distributions. Hands-on experience troubleshooting computer hardware components and peripherals as well as mobile devices. Familiarity with computer networking concepts such as LAN/WAN architecture, TCP/IP protocols, DNS management, VPN setup, firewall configuration (including Meraki), and network administration best practices. Proficiency with Microsoft Office Suite applications along with remote management tools like SCCM or equivalent systems for deploying updates. Strong analysis skills to diagnose complex technical issues quickly and accurately. Experience working with help desk ticketing systems such as ServiceNow or Jira is preferred. Excellent communication skills to clearly explain technical solutions to non-technical users. Ability to prioritize tasks effectively in a fast-paced environment while maintaining a customer service-oriented approach. Join us as an IT Support Specialist where your technical expertise fuels our success! Bring your enthusiasm for problem-solving and your passion for technology to help us build a resilient IT environment that supports innovation every day!