Help Desk Analyst

Job Description The State is seeking a Help Desk Technician consultant to provide Level 1 technical support and user administration services. This role will deliver telephone, remote, and limited face‑to‑face support for end users, with a strong emphasis on processing, verifying, and maintaining agency User Administration forms for employee moves, adds, and changes. The position requires exceptional attention to detail, adherence to established procedures, and a strong customer‑focused mindset. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Minimum of one (1) year of experience providing: PC hardware and software installation End-user technical support (face-to-face and telephone) Excellent customer service Strong attention to detail and ability to follow defined processes and protocols Ability to communicate clearly with technical and non-technical users Respond promptly to service requests and escalate issues appropriately following agency protocols Review User Administration forms for completeness and accuracy Create, modify, and maintain user accounts across multiple agency systems in accordance with established procedures Perform PC hardware and software installations, device imaging, and device troubleshooting Experience with computer system and user administration Working knowledge of Microsoft Active Directory Experience supporting Windows 10 and Windows 11 Experience with Microsoft Office 365 Experience with device management, device imaging, and device troubleshooting