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Help Desk Analyst
Job
Morph Enterprise LLC
Middletown, CT (In Person)
Full-Time
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Job Description
POSITION ROLE AND DELIVERABLES
We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems.REQUIRED SKILLS AND EXPERIENCE A
minimum of one (1) year of prior experience demonstrating the following knowledge and skills: 1. PC Hardware and software installation 2. End user support- face to face and via telephone 3.
WORK SCHEDULE
Full-Time 40hrs- Monday
- Friday, 8 AM
- 5 PM Candidate Must Be Local Works on-site in Middletown, CT