IT Systems and M365 Specialist

The IT Systems & M365 Specialist is responsible for supporting and administering the Bank's technology environment with a strong emphasis on Microsoft 365, endpoint management, security, and operational analytics. This role blends hands-on technical support, systems administration, and data-driven operational support while ensuring adherence to internal policies, regulatory requirements, and cybersecurity standards. The position works to maintain system stability, enhance end-user productivity, and support continuous improvement initiatives across infrastructure, applications, and cloud services. Primary Responsibilities Microsoft 365 Administration & Support

• Administer and support Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, Teams, and Microsoft Office applications.
• Manage user accounts, licenses, security groups, and access controls in alignment with security and compliance requirements.
• Support M365 security and compliance features, including audit logs, retention policies, and basic data loss prevention concepts.
• Troubleshoot M365-related issues for end users and coordinate escalation with Microsoft or third-party vendors as needed. Systems & Network Administration
• Install, configure, and maintain server and workstation software updates and patches.
• Review system logs and monitoring tools; act on findings per IT Management guidance.
• Perform user provisioning and deprovisioning across network, M365, and core banking-related systems.
• Monitor WAN/LAN connectivity and assist with troubleshooting network and infrastructure issues. IT Operations & Support
• Provide technical support for hardware, software, and peripheral devices (PCs, printers, scanners, etc.).
• Configure, deploy, rebuild, and support workstations for new hires, replacements, and refresh cycles.
• Administer and act on help desk tickets, ensuring timely resolution and professional customer service.
• Maintain accurate IT asset inventory and software license documentation.
• Act as escalation or backup support for IT Support and Senior IT Support functions as required. Bank Operations & Security
• Assist with the rollout, testing, conversion, and troubleshooting of new systems, applications, and technology initiatives.
• Support the implementation and ongoing adherence to Information Systems and Information Security policies.
• Perform duties with a high level of integrity, professionalism, and awareness of regulatory and security obligations unique to financial institutions. Position Requirements Education & Experience
• Bachelor's degree in IT, Information Systems, Computer Science, and/or 3 - 5 years of related employment experience is preferred. Candidates with relevant technical certifications are encouraged to apply.
• Demonstrated experience supporting Microsoft Windows Server, Windows desktop environments, and Microsoft 365 is preferred. Technical Knowledge & Skills
• Strong working knowledge of Microsoft 365 administration and support.
• Experience with workstation deployment, rebuilds, and endpoint troubleshooting.
• Familiarity with help desk platforms, IT asset management, and documentation standards.
• Ability to analyze technical data, logs, and reports to identify trends and drive improvements.
• Working knowledge of network fundamentals, security principles, and backup concepts. Personal & Professional Skills
• Excellent analytical, organizational, and documentation skills.
• Strong written and verbal communication skills with the ability to support users of varying technical skill levels.
• Ability to prioritize tasks, manage multiple responsibilities, and work both independently and collaboratively.
• Commitment to continuous learning and professional development.

Pay:

$70,000.00 - $85,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Professional development assistance Retirement plan Vision insurance

Work Location:

In person