Desktop Support Technician

Role Overview The Desktop Support Technician provides hands‑on technical support to end users in a Windows environment. This role focuses on desk‑side and remote troubleshooting, basic networking support, and delivering a high‑touch, white‑glove customer experience through multiple support channels including in person, email, and phone. Key Responsibilities Provide desk‑side and remote support for users in a Windows environment Troubleshoot and support Active Directory, including managing user accounts, permissions, and access Diagnose and resolve issues related to Windows workstations, including Windows 7 and newer versions Support users through in‑person, email, and phone interactions Troubleshoot basic network connectivity issues, including IP address issues and network access problems Configure and support PC peripherals, including monitors, keyboards, mice, printers, and other end‑user devices Map and troubleshoot network drives and shared resources Deliver a high‑quality customer service experience, providing white‑glove support to ensure user satisfaction Document issues, resolutions, and procedures in accordance with IT standards Required Skills & Qualifications Strong experience troubleshooting Windows environments and end‑user systems Working knowledge of Active Directory user and permission management Basic understanding of networking concepts, including IP connectivity and network drive mappings Hands‑on experience setting up and supporting end‑user hardware and peripherals Excellent customer service and communication skills, with a focus on professionalism and responsiveness Ability to support users across multiple channels: in person, phone, and email Ideal Candidate Customer‑focused, approachable, and comfortable providing white‑glove IT support Organized, detail‑oriented, and able to troubleshoot efficiently in a fast‑paced environment Comfortable working directly with end users and resolving issues at the desktop level Job Type & Location This is a Contract position based out of New London, CT. Pay and Benefits The pay range for this position is $17.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in New London,CT.

Application Deadline This position is anticipated to close on May 9, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.