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Technical Help Desk Support Engineer I and III (IT/Saas)
Job
Success Systems
Norwalk, CT (In Person)
Full-Time
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Job Description
Technical Help Desk Support Engineer I and III (IT/Saas) Success Systems Norwalk, CT Job Details Full-time $37,500 - $41,600 a year 8 hours ago Benefits Health savings account Health insurance 401(k) Paid time off Professional development assistance Flexible schedule Qualifications Network troubleshooting On-site technical support Technical support via phone Phone communication Relational databases In-person customer service SQL Driver's License Customer support SaaS Time management Help desk Client interaction via phone calls Full Job Description The Technical Support Technician (Level I ) is the person responsible for troubleshooting and addressing issues brought to our attention by the customer base in regards to our CLOUD/SaaS Suite. Tier 1 is a great position for someone with some technical background who wants to hone their skills and be rewarded for their growth. Individuals have doubled their income in as little as 2 years; so there is room for rapid growth. The right candidate must be able to communicate with the customer well, both in person and over the phone, thus strong verbal and written skills are necessary. Technical Support Technicians are the front line of customer enrichment and lead all training courses, during these courses customers can inquire about different features of the product and technicians need to be knowledgeable as well as confident. All Technical Support Technicians will receive customer issues/inquiries and must address them in a timely fashion, those with great time management skills will excel in this position. While not a direct requirement for Tier 1, knowledge of SQL will help new Technical Support Technicians provide better support and will give them the ability to be more self-sufficient. Free training to become proficient in Sql is provided as part of the position benefits Success Systems is looking for individuals who are confidant and driven, yet comfortable working in a team environment. Those who are motivated, inquisitive, communicate well, and are passionate about technology are urged to join our team. Qualifications 1+ years of technical /customer support experience for Tier 1 applicants Must have strong communication skills, both verbal and written, in person and over the phone. A technical skill set enabling the troubleshooting of network, PC, OS, and other common issues. Must work in our office located in Norwalk, CT.