Deskside Support Technician - Level 1

Deskside Support Technician - Level 1 Stamford, CT Job Details Full-time | Contract $55,000 - $65,000 a year 1 day ago Benefits Opportunities for advancement Qualifications Performance dashboard reports Dashboard development MCSA Network troubleshooting Operating systems Wireless networking Phone communication IT asset management Workflow management (operations management method) Laptop (troubleshooting support) CCNA Equipment installation IT service management Zoom Equipment troubleshooting Mid-level Printer (troubleshooting support) Software installation System maintenance High school diploma or GED Firewall Associate's degree in information technology Computer hardware CompTIA Network+ Customer support ticket management Mobile device management Microsoft Teams IT Equipment inventory management Associate's degree Escalation handling Communication skills CompTIA A+ Active Directory management

Information Technology Full Job Description Job Summary:

The Level 1 Deskside Support Technician will serve as the first point of contact for resolving hardware, software, and network issues. This role involves troubleshooting, configuring, maintaining IT systems, and delivering excellent customer service.

Key Responsibilities:

Provide first-level technical support to end-users via phone, email, in-person, and deskside interactions. Ensure all assigned tickets are resolved within the agreed-upon Service Level Agreements (SLAs) to maintain organizational efficiency and client satisfaction. Create, manage, and maintain workflows, dashboards, and reports within the ticketing platform to improve tracking and visibility of support activities. Troubleshoot and resolve hardware, software, and network (wired and wireless) connectivity issues, including desktops, laptops, printers, and mobile devices. Install, configure, and maintain computer systems, operating systems, applications, printers, and other peripherals. Assist with setting up and maintaining conference room technologies, such as Microsoft Teams and/or Zoom Rooms equipment. Configure, deploy, and track IT equipment, including workstations and mobile phones, via MDM solutions. Respond promptly to service tickets and escalate complex issues to higher-level support teams when necessary. Assist with user account setup and maintenance in Active Directory and other IT systems. Ensure IT inventory is managed and properly tracked. Document and track all support requests in the helpdesk ticketing system and update the knowledge base for common issues. Follow established troubleshooting procedures and participate in ongoing training to stay current with emerging technologies.

Qualifications:

High school diploma or equivalent; associate degree in IT or related field preferred. Proven experience in a helpdesk or similar role is highly desirable. Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory. Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus. Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued. Strong problem-solving, troubleshooting, and critical thinking skills. Excellent communication, interpersonal, and customer service abilities. Ability to work independently and as part of a collaborative team. Positive attitude, strong work ethic, and willingness to adapt to new technologies and procedures.

Benefits:

Competitive salary based on experience. Opportunities for professional growth and career advancement. Collaborative, supportive, and friendly work environment with a focus on teamwork and continuous learning.

Requirements:

Must be willing to undergo a background check Must have authorization to work within the U.S Must be able to commute to location

Job Types:

Full-time, Contract Pay:

$55,000.00 - $65,000.00 per year Application Question(s): Would you be available to work the 9:00am to 5:30pm shift and/or 11:00am to 7:30pm? Ability to

Commute:

Stamford, CT 06901 (Required) Ability to

Relocate:

Stamford, CT 06901: Relocate before starting work (Required)

Work Location:

In person