It Support Analyst

Description We are looking for an IT Support Analyst to join a detail-oriented services organization in Stamford, Connecticut. This position supports employees across office environments by maintaining reliable technology operations, resolving user issues, and helping improve business systems. The role also partners with vendors and internal stakeholders to deliver technical projects, manage access, and support application and infrastructure initiatives.

Responsibilities:

• Deliver desktop and end-user support for staff across multiple office locations, ensuring timely resolution of day-to-day technical issues.
• Oversee ticket follow-up with external service providers, escalating concerns when needed and tracking performance against agreed service expectations.
• Maintain the health of essential IT environments, including endpoint devices, server resources, and network components.
• Coordinate technical initiatives from planning through implementation, keeping tasks organized and stakeholders informed throughout delivery.
• Support employee onboarding and offboarding by preparing equipment, assigning system access, and assisting with technology orientation.
• Administer vendor relationships related to IT services, including onboarding support, contract coordination, and ongoing service review.
• Track hardware inventory and manage asset lifecycle activities such as deployment, replacement planning, and records maintenance.
• Compile operational updates, reporting, and performance metrics to provide visibility into IT service trends and priorities.
• Gather business needs, document requirements, and work with technical teams or vendors to turn those needs into effective system changes.
• Assist with technology due diligence, integration efforts, and change support tied to acquisitions, application rollouts, and platform upgrades. Requirements
• 2-4 years of experience in IT support, systems support, business systems analysis, or a closely related role.
• Strong hands-on knowledge of Microsoft 365 and Windows-based desktop support environments.
• Experience working with Active Directory, service desk ticket management, and general troubleshooting for end users.
• Ability to coordinate with third-party vendors and manage issue resolution across external support partners.
• Demonstrated skill in collecting business requirements and translating them into practical technical recommendations.
• Strong organizational ability with the capacity to manage multiple tasks, projects, and support priorities at the same time.
• Clear communication skills with the ability to work effectively with both technical teams and non-technical stakeholders.
• Exposure to tools and platforms such as Azure, Exchange, Teams, SharePoint, Intune, or support in regulated or fast-paced operational environments is preferred.

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