ICT Systems Technician Level I

Description We are looking for a skilled IT Systems Technician - Level I to provide exceptional technical support. Based in Waterbury, Connecticut, this role involves troubleshooting hardware and software issues, maintaining computer systems, and assisting with audio/visual setups for events. The ideal candidate will excel in delivering timely solutions while maintaining excellent customer service and attention to detail.

Responsibilities:

• Set up and dismantle computers and audio/visual equipment for meetings and events as needed.
• Log and manage all technical support requests using a ticketing system to monitor workflows and maintenance needs.
• Install, configure, and integrate new devices into Active Directory Domains and/or Azure Autopilot.
• Prepare and maintain computer labs, offices, and systems by ensuring proper setup and functionality.
• Provide training and assistance to users in operating audio/visual equipment and other technology tools.
• Manage antivirus software and assist users with resolving application or hardware-related issues.
• Maintain an inventory of technology equipment and recommend repairs, replacements, or upgrades as necessary.
• Communicate effectively with users to assess their technology requirements and provide solutions.
• Adhere to organizational policies, including dress code, conduct, and procedural guidelines, while taking on additional responsibilities as needed. Requirements
• Bachelor's degree preferred, or equivalent combination of education, experience, or training.
• At least basic knowledge of IT.
• Strong ability to repair and maintain Windows and iOS-based computer systems.
• Proficiency in desktop operating systems, including Windows 10 and iOS, as well as Microsoft Office 365 and Azure.
• Knowledge of Active Directory and experience with service desk ticketing systems.
• Excellent analytical, problem-solving, and organizational skills with the ability to meet deadlines under pressure.
• Demonstrated ability to provide outstanding customer service with a positive and detail-oriented approach.
• Must be capable of lifting and carrying equipment weighing 20 pounds or more.

Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .