Job Description
Company:
SAIC Location:
Washington, DC Career Level:
Entry Level Industries:
Technology, Software, IT, Electronics Description Description SAIC is seeking an Executive/VIP Desktop Support Technician to provide top-tier technical support to Political Appointees, Senior Executives, and Administrative Assistants. This high-visibility role involves diagnosing, resolving, and supporting a wide range of technical issues across PCs, laptops, Mac devices, mobile devices, and both software and hardware solutions in a fast-paced environment. Exceptional customer service and organizational skills are key to success in this role. Position located in Washington, DC, at the Department of Transportation Headquarters. Shift:
10 AM to 7 PM with flexibility to fulfill on-call rotations for nights, weekends, and holidays. Responsibilities/Day-to-Day Activities. Provide high-quality technical support for VIP and executive users. Diagnose and resolve hardware, software, and peripheral issues. Perform daily management of technical issues in both in-person and remote capacities. Image and deploy new machines; troubleshoot during the imaging process. Install and configure new software. Maintain ServiceNow by creating, updating, and managing support tickets. Facilitate conference room and VTC setups. Offer training and guidance to users for both general and specialized applications. Support LAN, VPN, and mobility/device integration. Assist with asset and incident management in ServiceNow. Qualifications Required Education:
Bachelor's degree highly preferred. High School diploma with an additional 5 years of related experience. Experience in lieu of degree can be considered Hands-on experience in executive-level IT support roles (VIP support preferred). Minimum of 2 years working consecutively in secure client-oriented roles with sensitive data. Escalating and coordinating multi-disciplinary issue resolution strategies. A+, Network+, Microsoft 365, Microsoft IT Support Specialist, ITIL, or Apple Certified Support Professional certifications. Strong customer service, communication, and interpersonal capabilities. Problem-solving skills under high-pressure, high-visibility, and time-sensitive scenarios. Work proficiency in both independently managed and team-oriented solutions. Exceptional organizational, follow-up, and scheduling abilities. Ability to maintain discretion, tact, diplomacy, and patience. Experience:
Must demonstrate advanced troubleshooting experience with Microsoft Windows OS, Microsoft Office (emphasis on Outlook), MacOS/iOS, and iPadOS. Experience with hardware systems, mobility devices (e.g., iPhones, iPads), and AV collaboration tools such as conference room setups. Proficient in service desk ticketing systems like ServiceNow (user-based knowledge), including asset and incident modules. Experience working in sensitive environments for a prolonged period. Must be a U.S. Citizen or Green Card holder with a minimum of 3 consecutive years of U.S. residency with the ability to obtain a Public Trust clearance. Target salary range:
Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
