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Help Desk Intern
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Carlos Rosario International Public Charter School
Washington, DC (In Person)
Full-Time
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Job Description
Are you passionate about providing technical assistance? Do you enjoy working collaboratively with others? If so, then Carlos Rosario International Public Charter School (CRIPCS) is the place for you.
Carlos Rosario International Public Charter School (CRIPCS) is an adult charter school that delivers high-quality education, career training, and supportive services that enable adult immigrants to realize their dreams while strengthening our community and economy. When you join the team at CRIPCS you become part of a unique, performance-driven organization where students are the center of our work and excellence permeates. The mission of Carlos Rosario International Public Charter School is to deliver high-quality education, career training, and supportive services that enable adult immigrants to realize their dreams while strengthening our community and economy. Our organization's values guide our behavior:
Integrity RespectPerseveranceCompassion InclusivityCollaboration Help Desk Summer Intern (Unpaid)
Assist students and staff with:
Laptop and Chromebook troubleshootingPassword resets and login issuesBasic classroom technology and AV supportSupport device distribution, collection, and inventory tracking.
Document support requests and updates in the ticketing system.
Assist with computer setup, imaging, and maintenance.
Escalate advanced technical issues to senior IT staff.
Maintain professionalism and strong customer service while supporting a diverse adult student population.
Follow school IT policies, procedures, and data privacy standards.
Perform additional duties as assigned.
Strong communication skills.
Service-oriented attitude.
Reliability.
Genuine desire to learn IT in a school setting.
Basic understanding of Windows, ChromeOS, or common software applications.
Strong communication and customer service skills.
Ability to work collaboratively in a fast-paced environment.
Reliable, organized, and willing to learn.
Comfortable working with adult learners from diverse backgrounds.
Preferred QualificationsEnrollment in an IT, Computer Science, or technical training program.
Familiarity with:
Google Workspace or Microsoft 365Ticketing systemsBasic device troubleshootingPrevious customer service or volunteer experience is a plus but not requiredDeep commitment to CRIPCS's core values and Diversity, Equity, Inclusion, and Belonging (DEIB) and ability to model those values in relationships with colleagues and partners.
Must be able to provide proof of completed
Learning OpportunitiesHands-on experience in a real-world Help Desk environment.
Exposure to:
Device lifecycle managementIT ticket workflows and operationsSchool technology systems and proceduresMentorship from experienced IT professionals.
Opportunity to strengthen technical troubleshooting and communication skills.
Ability to stand, walk, and work at a computer for extended periods.
Carlos Rosario International Public Charter School (CRIPCS) is an adult charter school that delivers high-quality education, career training, and supportive services that enable adult immigrants to realize their dreams while strengthening our community and economy. When you join the team at CRIPCS you become part of a unique, performance-driven organization where students are the center of our work and excellence permeates. The mission of Carlos Rosario International Public Charter School is to deliver high-quality education, career training, and supportive services that enable adult immigrants to realize their dreams while strengthening our community and economy. Our organization's values guide our behavior:
Integrity RespectPerseveranceCompassion InclusivityCollaboration Help Desk Summer Intern (Unpaid)
ROLE SUMMARY
The Help Desk Summer Intern supports the Information Technology Department by providing first-level technical assistance to staff in a school environment. This position is intended for individuals seeking hands-on experience in IT support, customer service, and educational technology operations. The intern will assist with device support, account troubleshooting, classroom technology, and daily Help Desk operations while working in a collaborative and fast-paced environment.CORE WORKSTREAMS AND RESPONSIBILITIES
Provide Level 1 technical support for hardware, software, and account-related issues.Assist students and staff with:
Laptop and Chromebook troubleshootingPassword resets and login issuesBasic classroom technology and AV supportSupport device distribution, collection, and inventory tracking.
Document support requests and updates in the ticketing system.
Assist with computer setup, imaging, and maintenance.
Escalate advanced technical issues to senior IT staff.
Maintain professionalism and strong customer service while supporting a diverse adult student population.
Follow school IT policies, procedures, and data privacy standards.
Perform additional duties as assigned.
WHAT YOULL BRING
Basic technical knowledge.Strong communication skills.
Service-oriented attitude.
Reliability.
Genuine desire to learn IT in a school setting.
EDUCATION, CERTIFICATION, AND OTHER
Interested in learning about Information Technology, Help Desk Support, or a related field.Basic understanding of Windows, ChromeOS, or common software applications.
Strong communication and customer service skills.
Ability to work collaboratively in a fast-paced environment.
Reliable, organized, and willing to learn.
Comfortable working with adult learners from diverse backgrounds.
Preferred QualificationsEnrollment in an IT, Computer Science, or technical training program.
Familiarity with:
Google Workspace or Microsoft 365Ticketing systemsBasic device troubleshootingPrevious customer service or volunteer experience is a plus but not requiredDeep commitment to CRIPCS's core values and Diversity, Equity, Inclusion, and Belonging (DEIB) and ability to model those values in relationships with colleagues and partners.
Must be able to provide proof of completed
COVID-19
vaccinationTo ensure that you understand the schools commitment to our work and the expectations of all school community members in advancing Diversity, Equity, Inclusion, and Belonging work. We celebrate diversity and are committed to creating an inclusive environment for all employees.Learning OpportunitiesHands-on experience in a real-world Help Desk environment.
Exposure to:
Device lifecycle managementIT ticket workflows and operationsSchool technology systems and proceduresMentorship from experienced IT professionals.
Opportunity to strengthen technical troubleshooting and communication skills.
PHYSICAL REQUIREMENTS
Ability to lift and move equipment up to 25 lbs.Ability to stand, walk, and work at a computer for extended periods.