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Help Desk Specialist
Job
SAIC
Washington, DC (In Person)
Full-Time
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Job Description
Description SAIC is hiring for a remote Help Desk Specialist. Duties generally include but are not limited to the following: Answer and respond to customers' requests via phone and email Identify, research, and resolve customer issues Provide accurate and timely ticket documentation Meet and exceed required metrics and Service Level Agreements (SLAs) Provide timely updates and follow up to customers Escalate to internal representatives or system support specialists when appropriate Identify and appropriately communicate recurring problems Evaluates and prioritizes customer problems and complaints Comply with documented regulations, processes, and procedures Other responsibilities as may be required by management