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Help Desk Technical Support - Shift Wednesday - Sunday, 3:00pm -11:30pm- US Citizenship required
Job
GDIT
Washington, DC (In Person)
$59,997 Salary, Full-Time
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Job Description
GD (NYSE) $340.86 June 08, 2026 04:00PM Employees Suppliers Investors About GD Ethos Corporate Responsibility Leadership History Our Businesses Aerospace Marine Combat Technologies News Press Releases Media Gallery News Feed Careers Job Search Benefits Veterans Internships About GD Ethos Corporate Responsibility Leadership History Our Businesses Aerospace Marine Combat Technologies News Press Releases Media Gallery News Feed Careers Job Search Benefits Veterans Internships Search for: Help Desk Technical Support
- Shift Wednesday
- Sunday, 3:00pm
- 11:30pm
- US Citizenship required Job ID Number
RQ221736
Washington, District of Columbia, US Category Information Technology Employment Type Full Time Business Unit GDIT Apply Now AtGDIT.COM
Responsibilities for thisPosition Location:
USA DC Washington Full Part/Time:
Full timeJob Req:
RQ221736
Type of Requisition:
Regular Clearance Level Must Currently Possess:
None Clearance Level Must Be Able toObtain:
Secret Public Trust/Other Required:
Other Job Family:
Technical Support Services Job Qualifications:
Skills:
Microsoft Office, Service Desk (Inactive),Ticketing Systems Certifications:
None Experience:
4 + years of related experienceUS Citizenship Required:
Yes Job Description:
GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard. The work shif t is Wednesday- Sunday, 3:00pm
- 1130pm a nd candidate must be onsite The work location is near Gallery Place Metro station or Metro Center in Washington, DC.
HOW JOB TITLE WILL MAKE AN IMPACT
The Help Desk Specialist will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.WHAT YOU'LL NEED TO SUCCEED
The applicant must have a technical background Experience working on service desk teams supporting IT services (Desired) Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow, etc... (Desired) The ability to resolve technical and other types of issues with little oversight Strong oral and written communications skills Technical certifications (Desired) 3 years relevant experience with an Associates degree or in lieu of a degree is acceptable Technical degree preferred Contract requires US Citizenship and the candidate must be able to obtain a public trust.GDIT IS YOUR PLACE
401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays The likely hourly rate for this position is between $25.63- $32.