IT Support Specialist

IT Support Specialist Gunnison Consulting Group - 3.8 Washington, DC Job Details Full-time $75,000 - $85,000 a year 1 hour ago Benefits Profit sharing Paid holidays Disability insurance Health insurance Dental insurance Vision insurance 401(k) matching Qualifications ITIL Foundation On-site technical support ITIL Certification Enterprise software Customer support ticket management Collaborative technology platforms Comp

TIA A+ IT

department experience Ticketing system technical support

Full Job Description Description:

This position is contingent upon a future opening with Gunnison.

Salary:

$75,000-$85,000/year Work location : On-site, Washington, DC. Provide on-site IT support to ~100+ users across enterprise systems and tools. Monitor and respond to support requests through centralized inbox/ticketing workflows. Troubleshoot issues related to system access, permissions, and functionality. Support onboarding/offboarding processes and system provisioning. Assist users with Salesforce, SharePoint, and collaboration tools. Coordinate issue resolution with development and technical teams. Track and document support requests and resolutions. Provide basic user guidance and training as needed.

Requirements:

2-5 years IT support experience. Experience supporting enterprise systems and users. Experience using ticketing or case management systems. Strong communication and customer service skills. Experience troubleshooting user-level issues. Familiarity with collaboration tools (SharePoint preferred). Federal experience preferred. Experience supporting on-site users. CompTIA A+ certification ITIL Foundation certification Bachelor's degree in Information Technology, Business, Engineering, or related field

Clearance Requirement:

Ability to obtain and maintain a Public Trust.

Desired Qualifications:

Microsoft certifications (M365, SharePoint) Masters degree in Information Technology, Business, Engineering, or related field The salary range for this position depends upon multiple factors including location, the individual's knowledge, skills, competencies, and experience, and contract-specific budget constraints and organizational requirements. Gunnison Consulting Group's total compensation package also includes bonus and profit-sharing opportunities, depending on company and employee performance.

Available employee benefits include:

3 weeks of Personal Leave your first year 11 paid Holidays each year 5 days of Flexible Time Off each year for approved training or certifications (self-study is ineligible) 401(k) company match at 50% up to 10% of your salary Medical, Dental and Vision Insurance Life and Disability Insurance Public Transportation Subsidies Certifications and Training Allowance - Up to $5,000/year! Why Join Gunnison? Gunnison takes on ambitious projects. We target fun, challenging work that requires creative thinking and innovation. Quality is our top priority. Gunnison employee benefits meet or exceed what other companies in the Washington, D.C. metropolitan area offer. There is a great sense of camaraderie at Gunnison. This is an atmosphere we will maintain as we continue to grow. We are growing rapidly and the opportunity for individual professional growth with Gunnison is outstanding. We hire for careers at Gunnison, not to fill a position. Equal Opportunity/Affirmative Action Employer. Must be eligible for employment in the United States. We are unable to sponsor candidates at this time. In 1994 Gunnison began serving the greater Washington, D.C. metro area, focused on tackling our customers' most ambitious technology projects . By creating a culture dedicated to enabling our customers and employees to achieve more than they ever thought they could , the company has thrived for over 25 years.