Senior Desktop Technician

Description The Support Analyst is responsible for delivering high quality technical support to employees, executives, and board members. This role ensures the seamless operation, maintenance, and reliability of end user technologies including devices, collaboration tools, conferencing environments, and secure remote access. The analyst provides both day to day operational support and elevated white glove service as needed, ensuring an excellent technology experience for all users while upholding professionalism and confidentiality.

PRIMARY RESPONSIBILITIES

• Provide high quality technical support to all employees, with elevated white glove service for executives and VIPs when required.
• Deliver on site and remote assistance for hardware, software, collaboration platforms, and secure connectivity.
• Educate and guide users on technology tools, best practices, and emerging features.
• Support and maintain modern conference rooms, Teams Rooms, and AV environments.
• Provide onsite or travel-based support for meetings, board sessions, and organization-wide events.
• Coordinate with AV, networking, and facilities teams to ensure flawless execution of critical meetings.
• Diagnose and resolve incidents and service requests within defined SLAs.
• Handle prioritized escalations — including but not limited to executives, major outages, and time sensitive issues.
• Contribute to root cause analysis and continuous improvement efforts.
• Manage and maintain accurate asset inventory, device compliance, and lifecycle processes.
• Follow ITIL-aligned processes (Incident, Request, Change, Knowledge).
• Create and maintain technical documentation, runbooks, and knowledge articles.
• Collaborate with cross functional teams (Security, Collaboration Services, Network, Engineering, Service Desk).

KNOWLEDGE/SKILLS

• Strong expertise with Windows/macOS, device management, and end user technologies.
• Working knowledge of Intune, JAMF, and PolyCom / Teams Room / modern AV ecosystems.
• Proficiency with Microsoft 365 (Teams, OneDrive, Outlook, SharePoint).
• Analytical troubleshooting skills with ability to identify patterns, root causes, and preventative actions.
• Excellent communication skills, capable of supporting users at all organizational levels.
• Ability to work independently, handle ambiguity, and prioritize multiple tasks.
• Strong customer service orientation with attention to detail and professionalism.
• Familiarity with service management tools and ITIL best practices.

EDUCATION AND EXPERIENCE

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• Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience.
• 3-5+ years of experience in end user support, workplace technology, or related IT operations.
• Experience supporting both general users and leaders in mid to large organizations.
• Experience with enterprise device management, collaboration tools, and security controls. Additional Skills & Qualifications Preferred
• Experience providing white glove support or VIP support in enterprise environments.
• Experience supporting hybrid/remote events and modern conferencing technologies.

Job Type & Location This is a Contract position based out of Washington, DC. Pay and Benefits The pay range for this position is $39.00 - $56.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Washington,DC.

Application Deadline This position is anticipated to close on Jun 9, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.