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Service Desk Technician — Level II

Job

Bailey Information Technology, LLC

Washington, DC (In Person)

Full-Time

Posted 3 days ago (Updated 1 day ago) • Actively hiring

Expires 7/21/2026

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Job Description

Job Requirements Washington, DC Public Trust Polygraph Unspecified Career Level not specified Salary not specified Join Premium to unlock estimated salaries
Job Description Position:
Service Desk Technician•
Level II Primary Location:
Washington, DC 20534
Shift:
Monday-Friday, 8-hour shift
Clearance Required:
Public Trust Clearance•must be able to obtain and maintain prior to performance
RESPONSIBILITIES
Perform all Level I Service Desk Technician duties Assist in creating Knowledge Base articles, checklists, Service Level Agreements, procedures, and end-user training materials Collaborate with development staff to recreate issues in the test environment Work with operations staff on configuration management through Windows Operating System Deployment (OSD) Evaluate user requirements and workflows; recommend appropriate IT solutions Provide guidance and escalation support to Level I technicians
EXPERIENCE REQUIREMENTS
Minimum 4 years of IT Help Desk experience Experience must include Help Desk Administration and User Support CompTIA A+ Certification may be substituted for 1 year of the required 4 years of experience
CERTIFICATIONS
CompTIA A+•may substitute for 1 year of experience Additional preferred: Microsoft Windows 11, Microsoft Office M365, Active Directory, ServiceNow, SCCM/SCOM, Windows OSD, Exchange/Outlook, SAP (basic user management) group id: 10501622 Apply now