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Service Desk Technician — Level I

Job

Bailey Information Technology, LLC

Washington, DC (In Person)

Full-Time

Posted 3 days ago (Updated 1 day ago) • Actively hiring

Expires 7/21/2026

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Job Description

Job Requirements Washington, DC Public Trust Polygraph Unspecified Career Level not specified Salary not specified Join Premium to unlock estimated salaries
Job Description Position:
Service Desk Technician -
Level I Primary Location:
Washington, DC 20534
Shift:
Monday-Friday, 8-hour shift
Clearance Required:
Public Trust Clearance
RESPONSIBILITIES
Troubleshoot and support user workstations including desktops, laptops, 10Zig zero clients, and mobile thin clients Perform account management for end users Install hardware and software; configure workstation operating systems Ensure systems remain current with approved configurations and security requirements Configure and troubleshoot workstation peripherals Handle service requests via telephone, the ServiceNow ticketing system, or walk-in inquiries Assess user issues through conversation or remote access; assign appropriate priorities Dispatch or escalate support requests to Level II Technicians when necessary Track ticket status and resolution; communicate updates to users and the Service Desk Supervisor
EXPERIENCE REQUIREMENTS
Minimum 2 years of IT Help Desk experience Experience must include Help Desk Administration and User Support CompTIA A+ Certification may be substituted for 1 year of the required 2 years of experience
CERTIFICATIONS
CompTIA A+ - may substitute for 1 year of experience Additional preferred: Microsoft Windows 11, Microsoft Office M365, Active Directory, ServiceNow, SCCM/SCOM, Windows OSD, Exchange/Outlook, SAP (basic user management) group id: 10501622 Apply now