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Technical Support Analyst

Job

Confidential

Washington, DC (In Person)

$105,000 Salary, Full-Time

Posted 3 days ago (Updated 12 hours ago) • Actively hiring

Expires 7/17/2026

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Job Description

Technical Support Analyst Confidential - 3.8 Washington, DC Job Details Full-time $90,000 - $120,000 a year 21 hours ago Qualifications Field service Incident report management Incident management software Windows Incident management operations support Customer support ticket management Mobile device management macOS Desktop administration Intune Ticketing system technical support
Full Job Description Title :
Technical Support Analyst Location :
Downtown DC Full Time Qualifications Minimum of five years of experience in a Help Desk, Desktop Support, or End User Services environment Experience working within an ITIL-aligned service management framework Strong experience utilizing ITSM platforms to log, track, and resolve support requests Strong knowledge of both Windows and macOS operating systems Working knowledge of Microsoft Azure technologies, including Entra ID and Intune Understanding of networking fundamentals and protocols, including WAN, LAN, TCP/IP, DNS, and DHCP Hands-on experience with MDM solutions, including Microsoft Intune and JAMF Familiarity with cloud-based file storage solutions and multi-factor authentication technologies Key Responsibilities Provide onsite technical support for employees within a corporate office environment. Deliver remote and telephone-based support to users across multiple domestic and international locations Troubleshoot and resolve hardware, software, application, and connectivity issues in a timely manner Manage incidents and service requests through the IT Service Desk platform, ensuring clear communication, accurate documentation, and timely resolution
Pay:
$90,000.00 - $120,000.00 per year
Experience:
Help Desk, Desktop Support, or End User Services environment: 5 years (Required) ITIL-aligned service management framework: 2 years (Required) ITSM platforms : 2 years (Required) Windows and mac
OS :
2 years (Preferred) Microsoft Azure technologies: 2 years (Preferred) networking fundamentals and protocols: 2 years (Preferred) Ability to
Commute:
Washington, DC 20005 (Required)
Work Location:
In person