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VIP Technician
Job
SAIC
Washington, DC (In Person)
$65,832 Salary, Full-Time
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Job Description
- Description
RESPONSIBILITIES
+ Coordinate Executive/VIP Support Team day-to-day operations + Support Executive/VIP Communication/Information Systems and networks, including remote communications equipment, mobile (iPhone and iPad) and deployable network communication systems, strategic and tactical multi-channel satellite communication systems (BGAN terminals), secure telephone equipment, video conferencing, laptops, desktops, computer peripherals and other equipment, supporting executive communications capabilities. + Under very minimal to no supervision, provide support to executive level customers to include interacting with network services, software systems engineering and asset management to restore service and/or identify core problems. + Interacts daily with executive level customers, supervisor, peer groups and customers in order to manage work flow in timely and professional manner. + Responsible for documenting, upgrading and replacing hardware and software systems. + Responsible for implementing fixes and patches through various means such as registry edits, patch installation, Active Directory Security Policy configuration and various application testing. + Install, troubleshoot, repair, operate, and maintain networking equipment, encryption devices, computers, workstations, laptops, thin clients, printers, scanners, and any other equipment within the scope of this task. + Deploy mobile devices to Executive/VIP staff including setup of Intune MDM (Mobile Device Management), mobile office and business applications as well as device configuration. + Proven experience providing effective and professional communication, addressing complex technical issues via telephone, email, and chat + Demonstrated commitment and ability to provide excellent customer service + Ability to provide support and leadership to teammates in a fast-paced SLA driven environment + Interpersonal skills and excellent written and oral communications, including the ability to collaborate effectively with others + Deep understanding of IT concepts/practices and experience with common service desk software. + Proven ability to think and troubleshoot logically and act decisively in critical situations + Extensive experience supporting Microsoft Office, Windows 11, and common desktop applications + Experience with account administration practices and Identity Management tools, understands common related security practices + Must adhere to all company and department policies and procedures. + Must have appropriate area to work from to avoid distractions or excessive noise that could negatively impact interaction with customers- Qualifications
QUALIFICATIONS
+- Bachelors degree; with 4 years of specialized experience a degree is not required.
- + Extensive experience with troubleshooting Windows 11, Active Directory, Microsoft Office suite, Mobile Device Management (MaaS360 / Azure), and laptop computer hardware.