IT Support Intern

Overview This summer internship offers hands-on experience in a fast-paced pharmaceutical manufacturing environment. You will assist with the provisioning, installation, and maintenance of system hardware and software while supporting end users. This role is ideal for a student looking to apply technical knowledge to real-world infrastructure and regulated systems.

Responsibilities Technical Support :

Assist with desktop, laptop, phone, and software support for on-site staff.

User Management :

Help manage and create user accounts within established systems.

Ticket Management :

Monitor the helpdesk queue to respond to, escalate, or close support tickets.

Infrastructure Monitoring :

Provide basic monitoring and support for network infrastructure.

Compliance :

Perform all tasks in accordance with WuXi AppTec policies, cGMP (current Good Manufacturing Practices), and safety procedures.

Collaboration :

Assist IT staff and management on departmental goals and special projects.

Qualifications Education & Experience Current Enrollment :

Must be currently enrolled in an associate or bachelor's degree program, preferably in Information Technology, Computer Science, or a related field.

Experience :

0-1 year of technical IT support experience; prior classroom or project experience with hardware/software troubleshooting is preferred.

Knowledge & Skills Operating Systems :

Basic knowledge of Windows 10/11 and Microsoft Office 365 applications.

Hardware :

Fundamental understanding of PC hardware and printer troubleshooting/repair.

Networking :

Basic grasp of Ethernet, Wi-Fi, and general networking principles (LAN/WAN).

Soft Skills :

Strong organizational skills, a positive attitude, and a desire to provide excellent customer service.

Communication :

Proficient oral and written communication skills for interacting with team members and end users.

Physical Requirements Mobility :

Ability to stand, sit, walk, crouch, and reach for extended periods while assisting with hardware deployments.

Lifting :

Ability to lift 25 lbs. routinely and up to 100 lbs. with assistance.

Environment :

Must be comfortable working in an office or a laboratory setting, which may include wearing appropriate PPE and exposure to variable noise levels. Need help finding the right job? We can recommend jobs specifically for you! An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability Click here to get started.