Technical Support

Job Title:

Technical Support Location:

Wilmington, DE Duration:

6+ Months (Extension Possible)

Skills & Experience Needed :

At least 2 years of experience with Windows 10 or earlier operating systems. At least 1 year of experience with macOS - Experience in supporting 100+ end users At least 2 years of experience in Software troubleshooting, remote administration and end user support. At least 2 years of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow). 1+ years of experience with Active Directory. 1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and mac

OS Responsibilities:

Provide support for a fast growing group of team members in multiple divisions Heavy focus on laptop support with an even mix of Windows PCs, Macs, and Mobile Devices. Top notch customer focused support Contribute to site level operational readiness, process improvements Frequent collaboration with site lead, acting as back-up when delegated to Cross platform collaboration with immediate peers Assist the Service Desk by actively taking/resolving intake calls Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/ . Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.