IT Service Desk Technician

IT Service Desk Technician at Beacon Hill Staffing Group, LLC IT Service Desk Technician at Beacon Hill Staffing Group, LLC in Wilmington, Delaware Posted in 6 days ago. $25.00 - $29.00 per hour

Job Description:

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Location:

On site Wilmington, DE (Free Parking)

Duration:

Ongoing contract 12+ months We are seeking an IT Service Desk Technician with 3+ years of experience supporting a high-volume environment, including walk-up/desk-side support. This role requires strong customer service skills, hands-on troubleshooting experience, and proficiency with ServiceNow for ticket management.

Responsibilities:

Provide walk-up (in-person) and remote support for end users in a high-volume service desk environment Troubleshoot hardware, software, and network issues for desktops, laptops, mobile devices, and peripherals Manage and resolve incidents and service requests using ServiceNow Deliver timely resolution of tickets while meeting SLA expectations Support account provisioning, password resets, and access issues (Active Directory, O365, etc.) Set up, image, and deploy new hardware and equipment Document issues, resolutions, and knowledge base articles in ServiceNow Collaborate with other IT teams for escalation and problem resolution Maintain inventory of IT assets and support equipment lifecycle management Provide excellent customer service and communicate effectively with technical and non-technical users

Required:

3+ years of IT service desk or desktop support experience in a high-volume environment Hands-on experience with walk-up or desk-side support Strong experience using ServiceNow or similar ticketing systems Proficiency in Windows operating systems and Microsoft 365 Experience with Active Directory (user management, permissions, group policy basics) Strong troubleshooting and problem-solving skills Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents:

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™