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Executive IT Support
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Robert Half
Full-Time
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51
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Job Description
We are looking for an Executive IT Support Specialist to provide high-level, personalized technology assistance to C-suite executives and senior leaders. This role emphasizes expertise in Apple iOS devices and other personal technology, ensuring a seamless and secure user experience. The ideal candidate thrives in fast-paced environments, excels at troubleshooting, and demonstrates professionalism and discretion at all times.
Responsibilities:
- Deliver exceptional, high-touch technical support to C-suite executives and their administrative teams.
- Provide advanced troubleshooting and setup for Apple iOS devices, including app configuration, device migration, and issue resolution.
- Support a range of peripherals and accessories such as smartwatches, multimedia systems, and wireless speakers.
- Assist with video conferencing and presentation technologies, ensuring smooth operation of platforms like Zoom, Microsoft Teams, and Webex.
- Implement and uphold best practices for cybersecurity, privacy, and data protection in all activities.
- Collaborate with vendors, service providers, and internal IT teams to resolve technical issues efficiently.
- Offer after-hours and weekend support as required by executive schedules and business needs.
- Maintain strict confidentiality and professionalism while handling sensitive information.
- Perform additional IT helpdesk or project tasks as assigned.
- Extensive experience supporting Apple iOS devices in an enterprise environment.
- Proficient in troubleshooting and resolving technical issues independently and efficiently.
- Familiarity with both Windows and Mac systems, including desktop and laptop support in various settings.
- Solid understanding of online security protocols and executive-level risk management.
- Hands-on experience with video conferencing and presentation technologies.
- Strong interpersonal and communication skills, with the ability to interact effectively with senior executives.
- Demonstrated discretion and professionalism when managing confidential information.
- Availability for on-call, after-hours, and weekend support as needed.